telus billing support - An Overview

telus billing support - An Overview

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• At this point, I experience I am remaining misled and mistreated. Regardless of a number of phone calls and escalations, I continue to would not have clarity on my discounts or a fair resolution to my issues.

• I was bounced between many brokers, my calls were disconnected, And that i been given inconsistent data relating to my contract and savings.

Back with your day, you had a selection of companies. Now We have now megacorps that swallow each and every different option up and also you're left with three choices spanning an entire state, all of which collude with eachother to extort It truly is customers.

I referred to as Telus CS at 8.55AM Mountain time plus they hanged up on me, indicating that I ought to call during "frequent Office environment several hours". Is that this for true?

It is possible to only modify it. I waited for an hour or so to the cellular phone to speak to a human. He was practical, but needed to redirect me to another man or woman. I was then on hold for an additional hour. They provided me a better deal, nonetheless it was not what was made available on-line. Individuals specials are For brand new customers. Being a faithful customer I would need to shell out $78 as compared to $sixty for any new customer, for that service I wished.

I know it's very annoying simply because I am in precisely the same predicament, nevertheless it truly is regarding the Tv set sign which has been dropped. 

following the agent evaluation my account he claimed i can't give you a deal Telus technical support or credits such as you have now with all your exiting account, so i just gave up and hangup the phone.

Absolutely not the knowledge we would like our customers to acquire. Be happy to ship us a private information and we could focus on our options for getting this settled to suit your needs.

• Once i referred to as to clarify, Eunice within the BCX Wi-fi Car or truck staff told me that the savings had been utilized. On the other hand, she copied and pasted Abdul’s notes, which didn't make clear the lower price facts.

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Thanks in your consideration to this matter. I stay up for a prompt and satisfactory resolution.

@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and so they hanged up on me, saying which i must simply call throughout "normal Place of work hrs". Is this for authentic?

My qualified is a VERY client man. He taught me how to repair my challenge in several effortless methods. What’s much more, he guided me via every stage, occasionally over the moment. I'm really grateful!

I had some slight troubles but I had Certainly no idea how to fix them. Then, my co-employee recommended me of your respective service. Your staff were being very affected person and useful! Owing to all of these!

I’ve by no means employed such a service before, but it absolutely was simple and very handy. I noticed that my concern was about to ruin my complete holiday getaway, and you also literally saved me.